Terms of service
Last updated: 28 October 2026
These terms are an agreement between you and Beyond Tomorrow Enterprises Pty Ltd (ABN 34 683 765 139) ("we", "us") for your use of CETEChat and CETECommand (the business tools inside CETEChat: quotes, invoices, jobs, timesheets and customer messages). By creating an account or using CETEChat you agree to them. If you use CETEChat for a company, you confirm you are allowed to accept these terms for it.
Your account
Keep your password safe. Because your messages are end-to-end encrypted, your password also protects your encryption keys: we cannot recover messages for you if your keys are lost, although teammates' apps can re-share conversations with you after a password reset.
Workspaces
The person who creates a workspace, and the owners and admins they appoint, control who can join it and what members can do. They are responsible for the people they invite.
Acceptable use
Don't use CETEChat to break the law, to harass or harm others, to send spam, to spread malware, or to try to access accounts, workspaces or systems that are not yours. We may suspend accounts or workspaces that do.
There is no tolerance for objectionable content or abusive users. You can report any message or person from inside the app (press and hold a message on a phone, or use the flag next to it on a computer) and block anyone. Reports go to the workspace's owners and admins and to us, and we review them within 24 hours. We may remove content and suspend or remove anyone who breaks these rules.
Your content
You own what you and your team share on CETEChat. Messages, files and calls are end-to-end encrypted so that we cannot read them. You give us only the permission we need to store and deliver them for you.
CETECommand records (customers, quotes, invoices, jobs, timesheets, forms and job photos) are not end-to-end encrypted, because our servers need to read them to make PDFs, send emails and texts to your customers, take online payments and sync with your accounting software. They are stored securely in Australia and used to provide the service to your company. Your company owns its records. You allow us to use them in de-identified, aggregated form (never identifying your business, your customers or any person, and never including personal information) to create benchmarks and trends and to improve CETECommand, as set out in our privacy policy. You are responsible for having your customers' and staff members' permission to store their details and, where you turn it on, your staff's location while they are clocked on.
Working with other businesses (the tradie network)
CETECommand lets businesses send work to each other: a company gives a job, or part of one, to a subcontractor, and the subcontractor accepts it, does it, and invoices the company. Subcontractors can use CETECommand for this for free.
We are the software, not a party. Every arrangement made through CETECommand is between the businesses involved. We are not a party to it, we do not supply or arrange the work, we do not guarantee anyone's work, payment or conduct, and we do not employ or supervise anyone who does it.
Each business is responsible for its own licences, insurance and compliance: holding the licences the work needs, keeping its insurance current, meeting building, electrical, plumbing, safety and other laws, and the warranties it gives. Licence and insurance details in CETECommand, including in Find a tradie, are entered by the businesses themselves and are not checked by us, unless CETECommand clearly says a detail was checked against an official register.
The company that takes the job deals with its own customer and is responsible to them for the work, including work it gives to a subcontractor. A subcontractor's invoice is between the subcontractor and the company, on the terms they agreed. CETECommand never holds or passes on that money.
When a subcontractor accepts a job in CETECommand, they confirm their licence and insurance are current and that they will not deal directly with that customer for 12 months except through the company. That confirmation is between them and the company; we keep a record of it for them.
The liability limits below apply to anything arising from work arranged through CETECommand.
Plans and payment
Free: the Free plan costs nothing, needs no card, and has the limits shown on our pricing page.
Paid plans (Solo, Team, Business and Scale) are priced by how many people use CETECommand in the company. People who only use the chat are not counted. Extra CETECommand users beyond a plan are charged at the rate shown on our pricing page. Plans are billed monthly or yearly, in Australian dollars, through our payment provider Stripe. Beyond Tomorrow Enterprises Pty Ltd is not registered for GST, so no GST is added.
Founding customers: companies that start a paid plan by 31 December 2026 keep the founding price while their paid plan continues, including when they change plans. If the paid plan ends, or a trial ends without a plan after that date, the standard price applies.
Free trial: 30 days of everything, with no card needed. When it ends the company moves to the Free plan unless an owner chooses a paid plan. Each person can have one free trial.
Text messages: paid plans include a number of text messages to customers each month, shown on our pricing page. Unused texts do not carry over. Extra texts can be bought in packs; a pack lasts 12 months from purchase and is not refundable once texts from it have been sent. Long messages and messages with emoji count as more than one text. Texts can only be sent to Australian mobile numbers. Messages to customers who use CETEChat are free.
Renewal: your plan renews automatically at the end of each month or year until you cancel. Adding or removing CETECommand users changes the charge from that point, adjusted on your next invoice.
Cancelling: an owner can cancel at any time from Admin, Billing. The plan stays on until the end of the period already paid, then the company moves to Free.
Failed payments: if a payment cannot be collected after Stripe's retries, the company may move to the Free plan.
Refunds: we do not refund part of a period already paid for, except where the Australian Consumer Law requires it.
Price changes: we will tell company owners at least 30 days before a price change affects them.
Availability
We work hard to keep CETEChat running and secure, but we can't promise it will always be available or error free. We may change or improve features over time.
Liability
To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us for CETEChat in the 12 months before the claim (or A$100 if you use the Free plan). Because messages and files are end-to-end encrypted, we cannot recover them if every device that holds the keys is lost.
Nothing in these terms excludes rights you have under the Australian Consumer Law. Where the law lets us limit our liability for breaching a consumer guarantee, it is limited to supplying the service again or paying the cost of having it supplied again.
Ending your use
You can stop using CETEChat at any time. We may suspend or close accounts that break these terms.
Changes
We may update these terms. If a change is significant, we will let you know before it takes effect.
Law
These terms are governed by the laws of New South Wales, Australia.
Contact
Questions about these terms or your account: support@cetechat.com. Privacy requests: privacy@cetechat.com.