Support

Last updated: 31 October 2026

We are a small team in Sydney and answer every message ourselves, usually within one business day.

Get help

• In the app: tap your photo, then Contact support. You can add a screenshot, and our reply comes back in the app.
• By email: support@cetechat.com. Tell us which app you use (iPhone, Android or the web) and what happened.
• Privacy questions: privacy@cetechat.com.

Common questions

• I cannot sign in: use Forgot password on the sign-in screen. If you turned on two-factor authentication and lost your phone, email us from the address on your account.
• Notifications do not arrive: check notifications are allowed for CETEChat in your phone's settings, then sign out and in again once.
• Deleting your account: see Delete your account.
• Help inside the app: every screen has a ? button with steps for that screen.

More in our privacy policy and terms of service.